Shipping policy

VeldPro™ Shipping & Delivery Policy

Last updated: 15 October 2026

At VeldPro™, we aim to get your tools, gadgets and everyday essentials delivered to you safely and efficiently. We use Aramex Store-to-Door for deliveries within South Africa.

Please read this policy before placing your order.

1. Delivery Areas

VeldPro™ currently offers delivery within South Africa, subject to courier service availability at the delivery address.

Some remote areas may have limited delivery coverage or require additional transit time.

If we cannot deliver to your address, we will contact you to discuss the available options.

2. Delivery Timeframes

Our estimated delivery timeframe is 8–11 business days.

Business days are Monday to Friday, excluding South African public holidays. The delivery period may be affected by the time required to process your order, courier collection schedules and transit conditions.

Delivery estimates are provided as a guide and are not a guarantee of delivery on a particular day.

Orders are processed as promptly as reasonably possible. You will receive delivery or tracking information when it becomes available.

3. Shipping Method

All standard deliveries are handled through Aramex Store-to-Door, subject to service availability.

Please provide a complete and accurate delivery address, including your street address, suburb, town or city, postal code and a valid contact number.

Store-to-Door delivery is intended for delivery to the address supplied at checkout. The courier may contact you to confirm access or arrange delivery.

Please ensure someone is available to receive the parcel where required.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If a promotional offer includes free shipping, the applicable conditions will be displayed with that offer.

We will not add undisclosed shipping charges after an order has been placed without an appropriate legal basis and, where required, your agreement.

5. Courier Delays and Unforeseen Circumstances

Although we aim to meet the estimated 8–11 business-day delivery timeframe, delays can occasionally occur due to circumstances such as:

High parcel volumes during holidays and promotional periods.
Severe weather, flooding or other natural events.
Road closures, transport disruptions or operational interruptions.
Courier backlogs, routing issues or delivery network disruptions.
Incorrect or incomplete delivery information supplied at checkout.
Circumstances beyond the reasonable control of VeldPro™ or the courier.

VeldPro™ cannot guarantee that every parcel will arrive within the estimated timeframe. We are not responsible for delays caused by circumstances genuinely beyond our reasonable control, to the extent permitted by South African law.

However, we will make reasonable efforts to assist with tracking enquiries and courier investigations. Nothing in this section excludes any consumer rights or responsibilities that applicable law places on VeldPro™, including rights arising from an unreasonable delay, failure to deliver, or a failure to meet an agreed delivery obligation.

6. Tracking Your Order

Where tracking information is provided by Aramex, we will share the available tracking details with you.

Tracking updates may not appear immediately after dispatch. Please allow reasonable time for the courier system to update.

If your tracking information has not changed for an unusually long period, contact us with your order number so that we can assist with an enquiry.

7. Incorrect Delivery Details

Customers are responsible for providing accurate delivery information when placing an order.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once the parcel has entered the courier network.

Where an incorrect address supplied by the customer causes additional courier charges, the customer may be responsible for reasonable additional costs where permitted by law and disclosed before they are incurred.

This does not apply where the delivery error is attributable to VeldPro™ or where charging the customer would be unlawful.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful because no suitable recipient is available, the address is inaccessible, or the delivery details are incomplete, Aramex may apply its applicable delivery and re-delivery procedures.

Please follow any instructions provided by the courier.

If a parcel is returned to VeldPro™ following unsuccessful delivery, we will contact you to discuss the available options. Any additional delivery charges will be assessed fairly and in accordance with the courier's applicable charges and South African law.

9. Lost, Missing or Damaged Parcels

If your parcel appears to be lost, has not arrived within a reasonable period, or arrives damaged, please contact VeldPro™ as soon as possible.

Provide your order number and a description of the problem. Photographs of damaged packaging or goods may help with the investigation.

We will work with Aramex where necessary to investigate the shipment and determine the appropriate next steps.

Goods remain at the supplier's risk until delivery and acceptance as determined by applicable South African law. We will not automatically transfer responsibility for a lost parcel to the customer merely because the parcel has been handed to the courier.

10. Orders Not Yet Dispatched

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will make reasonable efforts to stop the order if fulfilment has not progressed too far. If the parcel has already been dispatched, the applicable cancellation and returns procedures will apply.

Nothing in this policy limits any cancellation right available to you under South African law.

11. Delivery and Consumer Rights

This policy is intended to be read together with our Returns & Refunds Policy and Terms and Conditions.

VeldPro™ operates in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

If an order is not delivered within the applicable agreed or legally required period, your rights will be determined by the circumstances and applicable law. Where the law permits cancellation or another remedy, this policy does not remove that right.